Technology Implementation Specialist – Input Health

 Greater Toronto Area, ON
We’re looking for a versatile and well-rounded individual capable of adapting to the dynamic needs of a rapidly growing digital health start-up. Ideally they would bring experience in project management, including the use of standard tools, templates and protocols, and have familiarity with the electronic medical record industry or have worked in medical clinics. The role will involve increasing responsibility and will include eventual management of a portfolio of clients, as well as being assigned new projects and implementations. The ideal candidate would be energetic, possess strong communication skills (speaking, technical writing), understand the principles of sales and marketing, possess knowledge of mobile and web technology and bring either experience in healthcare or a passion about the healthcare industry. They would also understand the varied needs of a start-up and be willing and able to help colleagues as necessary to get the job done.

Responsibilities may include:

  • Conducting clinical workflow assessments, platform installations (both on-site or remotely), platform configuration, training and go live support
  • Maintaining a relationship with the client pre and post-implementation, including production of reports for both the client on successful implementation and well as reports for management on client status and activity
  • Managing project related requests with clients and internal stakeholders
  • Playing lead role in budget and timeline management for projects
  • Testing of new product functionality and becoming a product expert
  • Being on-site with clients (likely no more than 25% of time) within Southern Ontario, but potentially out of province as well
  • Technical support and troubleshooting
  • Additional duties as required

Candidates should be willing/able to be present at the primary Ontario office (The Forge, Hamilton) 5 days/week, but should also be willing to have a flexible schedule. As we are a fluid startup, primary worksite is subject to change, and may shift to Toronto or elsewhere in the GTA in the near term. They will work closely alongside our Chief Medical Officer, Quality/Project Manager and User Support team and help grow our Ontario operations. They should also be willing to engage with our Vancouver/Manitoba team via web tools such as Slack and GoToMeeting. Candidates should also show strong independent work ethic, and closely log their hours, efforts and achievements.

Ability to have fun, be collegial, while still maintaining a professional relationship with staff and clients alike. Most of all, we’re looking for someone as passionate as we are about creating a positive paradigm shift in healthcare around the world.

Qualifications

  • Post-secondary education with a technology and/or medical/clinical background, or equivalent experience
  • Ideally 3-5+ years of previous experience ideally as a medical office assistant/manager or directly with implementation of electronic medical record software
  • Ability to learn quickly and apply critical-thinking skills to solve problems
  • Experience in software training (remotely and on-site) to individuals and groups is an asset
  • Excellent verbal and communication skills, particularly with documenting status, next steps and follow up detail
  • Ability to multi-task and prioritize items appropriately according to severity
  • Excellent time management skills and analytical skills; and comfort with technology

Job Type: Full-time

Experience:

  • Clinical setting: 2 years
  • EMR: 2 years

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